Gain insights on your customer’s journey and shopping patterns. K2 field force will discreetly observe your customers and record the journey utilizing a map of the store, aisle or department and a digital pen, or eye-tracking glasses. Other observations may include customer demographics and behaviors such as product selection or avoidance, placing items in a cart, stoppage points, and more. The findings are sent directly to you, or included in your client dashboard along with the details of your other research programs. Popular digital capture research includes:
Track your customer’s journey and path throughout a store and/or a particular aisle.
Hi-Res Photos Collection
Hi-res photos are taken and uploaded into a library for the purpose of collecting data such as price lists and branding compliance.